Last updated: 31.12.2025
This Privacy Policy explains how Auto For Rent d.o.o. (“we”, “us”, “our”) collects, uses, and protects personal data of users of the website autorentserbia.rs (“Website”).
This Privacy Policy applies exclusively to personal data processed through the Website and related digital communication channels, and does not cover data processing related to the execution of car rental services.
1. Data Controller
The controller of personal data is:
VLADIMIR BUBENKO PR SALAŠ NOĆAJSKI
Address: Maćvanska Mitrovica, Salaš Noćajski, Mila Petrovića 1B, Serbia
Privacy contact email: info@autorentserbia.rs
Auto For Rent d.o.o. is a family-owned business and treats user privacy with particular care.
2. Personal Data We Collect via the Website
When users voluntarily submit inquiries via the Website or Telegram, we may collect the following personal data:
- Full name
- Phone number
- Pick-up and drop-off dates
- Pick-up and/or drop-off location
- Vehicle preference
- Message or additional information voluntarily provided by the user
The Website does not collect email addresses via forms.
3. How Personal Data Is Collected
Personal data is collected only when voluntarily provided by the user, through:
- Website contact forms (Contact Form 7)
- Telegram communication (via automated bots used for message relay)
- Subsequent phone communication, based on user consent
By submitting an inquiry via the Website, the user explicitly consents to being contacted by phone regarding their request.
4. Purpose of Data Processing
Personal data collected through the Website is processed solely for the following purposes:
- Responding to user inquiries
- Communication regarding vehicle availability and rental conditions
- Internal record-keeping of inquiries
- Improving service quality and user experience
Personal data is not used for marketing purposes without explicit user consent.
5. Cookies
The Website uses Google Analytics cookies only, for the purpose of collecting anonymous statistical data about Website usage (such as visit counts, visited pages, and session duration).
These cookies do not enable direct identification of users.
Users may disable cookies at any time through their browser settings.
6. Third Parties and Data Processing
We use a limited number of third-party services strictly for technical and operational purposes:
- Website hosting provider
- Google Analytics
- Telegram platform (via bots used for secure message forwarding)
Personal data is not sold, rented, or shared with third parties for commercial purposes.
7. Data Retention
- Personal data collected via the Website is retained for a maximum of 12 months
- Data related to rental contracts is retained for 5 years, in accordance with applicable legal obligations
After the applicable retention period expires, data is deleted or anonymized.
8. Data Security
We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.
Telegram bots are used solely as a secure communication channel and are not intended for public data sharing.
9. User Rights
In accordance with applicable data protection laws, users have the right to:
- Request access to their personal data
- Request correction of inaccurate data
- Request deletion of personal data
- Object to or restrict data processing
All privacy-related requests may be submitted via email to:
info@autorentserbia.rs
Requests will be handled within the timeframes prescribed by applicable law.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page, along with the date of the latest revision.
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